Shipping Policy
Thank you for visiting ShyftMD.com. The following are the terms and conditions that constitute our Shipping Policy.
U.S. Shipping Destinations: Served States and Exclusions
We ship within the United States to states where our partner pharmacy is licensed to dispense. You will see whether treatment is available in your state during your online consultation. We do not ship outside the U.S.
Shipment Processing Time
All orders are processed within 2-3 business days after prescription review and dispensing by the pharmacy.
Once your order ships, delivery typically takes 2 business days. Please allow 4–12 business days from order to delivery, including prescription review and pharmacy processing. Shipping times may be longer during periods of high demand or around holidays.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Carrier and Packaging
All orders are shipped via UPS 2-Day with tracked, discreet packaging.
Shipping Rates
All orders ship free with expedited delivery. There are no shipping charges.
Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ShyftMD.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at help@shyftmd.com. Please save all packaging materials and damaged goods before filing a claim.