Refund Policy
6-Month Satisfaction Guarantee
We stand behind our treatment. If you complete 6 consecutive months of sermorelin therapy as prescribed on our 6-Month Plan and do not experience noticeable improvements in energy, sleep, recovery, or overall well-being, we will refund your subscription payments for months 2 through 6.
We offer this guarantee because we believe sermorelin therapy is a long-term process. That is why this guarantee applies only after six consecutive months of treatment, followed as prescribed.
What is refunded: Subscription payments for months 2 through 6 (up to 5 monthly payments, on the 6-Month Plan only).
What is not refunded: Your first month's payment covers your provider evaluation, initial prescription review, and first shipment. This cost is incurred at the start of treatment and is non-refundable.
This guarantee applies to the 6-Month Plan only. It does not apply to the 3-Month Plan or the Monthly Plan.
To qualify, all of the following must be true:
- You are enrolled on the 6-Month Plan
- You have been an active member for a minimum of 180 days from your first shipment date
- You received and used your medication consistently as prescribed, confirmed through 6 consecutive monthly refills on your account
- You have not canceled, paused, or skipped treatment at any point during the 6-month period
- You have recorded your sermorelin injections using the shot tracking feature in your ShyftMD.com patient account consistently throughout your 6-month treatment period
- You submit your refund request between days 181 and 210 after your first shipment date. This is your 30-day window after completing month 6; requests outside this window are not eligible
- You email help@shyftmd.com between days 181 and 210 with: your full name, account email, a written statement confirming you have not experienced noticeable improvements in energy, sleep, recovery, or overall well-being, and your shot tracking log exported from your patient account
Approved refunds are returned to your original payment method within 5-7 business days.
This guarantee is not available to:
- Members on the 3-Month Plan or Monthly Plan
- Returning members re-enrolling on a new plan
- Members who cancel or pause before completing 180 consecutive days of treatment
- Members who skipped one or more monthly refills during the 6-month period
- Members who did not use the shot tracking feature in their patient account consistently throughout treatment
- Members who do not submit a written statement of no improvement and their shot tracking log from their patient account
- Members submitting a refund request outside the days 181-210 window
Side Effects or Unable to Continue
We understand that treatment does not always work out. If you experience intolerable side effects and are unable to continue after working with our care team, we will provide a pro-rated refund. If you are not approved for treatment following your medical assessment, you will receive a full refund.
Prescription Medication - Physical Returns
Per FDA regulations (CPG Sec. 460.300), prescription and compounded medications cannot be physically returned to the pharmacy or restocked once dispensed. This is a federal patient safety requirement that applies to all compounded prescriptions.
This restriction applies to the physical medication only. It does not affect your eligibility for a monetary refund under our 6-Month Satisfaction Guarantee above.
For safe disposal of unused medication, visit: https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines
Prescription Errors and Damaged Orders
If you believe we made an error filling your prescription, or your shipment arrived damaged or incorrect, contact us within 48 hours of delivery at help@shyftmd.com. We will investigate promptly and arrange a replacement or refund as appropriate.
Contact
ShyftMD LLC
help@shyftmd.com