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Help Center

How can we help?

Answers to common questions about ShyftMD: our treatments, pricing, the online visit, shipping and your account.

Showing all topics. Try: "refund", "sermorelin cost", "shipping".

Section 01

About ShyftMD

ShyftMD is an online health service from ShyftMD LLC, a Wyoming company. We offer two treatments: Sermorelin injections and compounded GLP-1 (semaglutide) for weight loss. Care is provided by independent, U.S.-licensed providers through Wasef Health, PC. About ShyftMD.

Care is provided by independent, U.S.-licensed providers through Wasef Health, PC. Your provider reviews your online visit, decides whether treatment is appropriate, and is available for questions during treatment. Our providers.

Availability depends on your state. During your online visit, you’ll see whether ShyftMD is available where you live.

Section 02

Getting started

Start with a quick online visit. If a licensed provider decides you’re a good candidate, they prescribe a plan for you. Your medication ships to your door (for Sermorelin, with syringes, alcohol swabs and instructions). You take it at home, and you can message your care team with questions. Get started.

No insurance is required. Sermorelin pricing is shown up front, and GLP-1 pricing is shown after your online visit. See pricing.

A licensed provider decides based on your health history, medications and goals. Our eligibility pages explain who may qualify and who shouldn’t use each treatment: Sermorelin and GLP-1.

Your provider will let you know. For billing questions, see our refund policy or email help@shyftmd.com.

Section 03

Treatments

Sermorelin is a growth hormone-releasing hormone (GHRH) analog. It acts on the pituitary gland to stimulate the body’s own release of growth hormone. ShyftMD’s sermorelin is a compounded prescription injection, taken under the skin at home. About Sermorelin.

Semaglutide is a GLP-1 receptor agonist. ShyftMD’s GLP-1 weight-loss program uses compounded semaglutide, prescribed only if a licensed provider decides it’s appropriate. The program also includes dietitian access, live workouts, support groups, meal-prep guidance and mental-health coaching. Compounded semaglutide is not the same as FDA-approved branded products. About semaglutide.

No. ShyftMD currently offers Sermorelin and compounded GLP-1 (semaglutide) only.

No. ShyftMD’s medications are compounded. Compounded medications are not FDA-approved, and the FDA does not review compounded drugs for safety, effectiveness or quality.

Prescribed medications are prepared by licensed U.S. compounding (503A) pharmacies.

Section 04

Pricing & payment

6-Month Plan: $894 every 6 months. 3-Month Plan: $507 every 3 months. Monthly Plan: $199/mo. Each plan is billed at the start of its term. See pricing.

GLP-1 pricing is shown after your online visit, at checkout.

Your medication (if prescribed), a kit with syringes, alcohol swabs and instructions, access to your care team for questions, and free, discreet shipping.

FSA and HSA funds may be used where eligible. Your plan administrator decides what qualifies, so check with them. More on FSA/HSA.

Section 05

The process

You answer questions about your health history, current medications and goals. A licensed provider reviews your answers and may ask follow-up questions before deciding whether treatment is appropriate.

Message your care team from your patient portal. For account or billing questions, email help@shyftmd.com.

Section 06

Why your order hasn’t moved

Common reasons: your online visit isn’t finished, your provider has sent you a follow-up question, or there’s a problem with your payment. Check your email and your patient portal. If everything looks complete, email help@shyftmd.com and we’ll look into it.

Section 07

Safety & side effects

Your provider will go over possible side effects with you. Our eligibility pages list who shouldn’t use each treatment: Sermorelin and GLP-1. Tell your provider about any side effects.

Call 911. ShyftMD is not an emergency service.

Section 08

Shipping & delivery

Yes. Shipping is free and discreet.

Timing depends on provider review, pharmacy preparation and shipping. Check your email and patient portal for updates, or email help@shyftmd.com.

Section 09

Account, cancel, refund

Log in at your patient portal.

See our refund policy (including the satisfaction guarantee on the 6-Month Plan) and our Terms, or email help@shyftmd.com.

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Email help@shyftmd.com

Still have a question?

Email help@shyftmd.com or call (307) 217-6473.

Medical questions: answers here are general information, not medical advice. Treatment decisions are made by a licensed provider after reviewing your online visit. For emergencies, call 911.
Weight-loss medication disclaimer

ShyftMD offers compounded semaglutide, prescribed by independent, U.S.-licensed providers through Wasef Health, PC when appropriate. Compounded drug products are not approved or evaluated for safety, effectiveness, or quality by the FDA. ShyftMD is not associated with, endorsed by, or affiliated with the manufacturers of FDA-approved branded weight-loss medications, and does not sell or supply those branded products. Anyone interested in an FDA-approved branded medication should consult a licensed healthcare provider or pharmacist. Individual results vary; no specific result is promised, and weight management requires ongoing medical guidance.